Reliable, Reputable, Responsive
At Consumer Reclaim, we are committed to getting the best possible result for our clients and will do our utmost to ensure that outcome. As such, we are delighted when clients who review us are satisfied with the services we provide, such as Mr P who sent in the letter below. Dear Sirs, I…
How Consumer Reclaim Fights For Their Clients
“A Huge Weight Has Been Lifted” The below is a typed-up copy of a letter we received from a client who we helped receive financial compensation for their mis-sold solar panels. Here at Consumer Reclaim we will always fight to ensure that our clients get the best offer. Many thanks to the team at…
Solar PV Client loan written off and a refund of £8,000 – Another good result for Consumer Reclaim
Recently, we achieved an offer to the value of over £14,900 for one of our clients. This included a total write off of our client’s remaining loan (circa. £6,700), meaning nothing more for our client to pay to their lender. We also obtained a refund of over £8,100 and a payment of £100 for any…
Client’s Solar PV offer improved by £9,000, following perseverance by Consumer Reclaim
Consumer Reclaim have achieved another great result for one of our clients. After our initial complaint the client received an offer of a goodwill payment of £1,600. We did not believe this to be anywhere near appropriate and progressed our client’s case to the Financial Ombudsman service, who initially assisted us in achieving an improved…
Consumer Reclaim team fight for improved offer, settle more than £23k for customer
Our team has recently achieved a fantastic settlement for one of our clients. After our initial complaint the client received an offer of circa £2,500 in loan reduction plus a refund of approximately £11,000 with an additional £200 for trouble and upset. However, we were adamant our client was due more monies due to the…
Customer gets settlement which represents 41% of the purchase price
Mr P from the West Midlands bought a 3Kw Solar PV system from Genius energy in 2011. He paid £8679 and paid for part of it on an MBNA credit card. Our experts proved that the system was incorrectly installed and our legal team negotiated a settlement of £3580 in compensation. Mr P has kept…
Mr & Mrs W from West Midlands receive a total claim value £17082.60
Mr & Mrs W had a 1.25Kw Solar PV system installed by Genius energy in 2015 at a total cost of £9811.62. They financed the purchase with 15-year loan for £14322.60 from Shawbrook that was arranged by Genius. Our experts proved that it would take the Solar PV system 50 years to pay off the…
Consumer Reclaim arrange cancellation of £12k+ loan and forced Barclays to pay for removal of system
Mr B from Essex had a 2.5kw system installed by 1st Energy in 2014 for a total price of £8200. Mr B financed the purchase using a Barclays loan arranged through 1st Energy for £12868.80. CR’s experts proved that the system had been mis sold to Mr B and that he would not have bought…
Consumer Reclaim legal team negotiate settlement of £6100 compensation
Mr & Mrs T from the West Midlands purchased a 4kW Solar PV system from Genius energy in 2012 for £7760.34. He paid for the system using his Tesco credit card. CR’s experts proved that the system was poorly installed and required a new inverter. Our legal team negotiated a settlement of £6100 in compensation.…
Consumer Reclaim’s legal team negotiate settlement of £4060 compensation
Mr L from Portsmouth purchased a 4kW Solar PV system from My Planet in 2012 for £5990. He paid a deposit and the balance with his Lloyds TSB credit card. CR experts proved that the system was poorly installed and that Mr L had never been told that he would need to pay to replace…