A customer purchased roof and wall treatment from Aquashield They arranged finance for the customer through hitachi capital finance. The customer purchased the roof and wall treatment for the purpose of preventing heat loss. A supposed benefit of the aquashield product. Expert evidence supplied by consumer reclaim clearly demonstrated that the product did not prevent…
Customer purchases a smart energy thermal solar hot water heating system Paying the deposit via a Santander Credit Card. The customer purchased the solar water heating system for the financial returns advertised by the solar company. This included a payback period of 10 years. Consumer reclaim made a claim on behalf of the customer against…
Customer purchases Aquashield roof paint treatment. The customer paid a deposit for the Aquashield roof paint treatment on his Citibank credit card. Consumer Reclaim were able to pursue a claim; a refund from the customer’s credit card provider as the product was not fit for purpose.
Director of restore a roof admits to four offences. Following an investigation by North Tyneside Council’s Trading Standards team. Restore A Roof sold a roof coating treatment costing thousands to property owners across the North East, claiming it would extend the life of the roof and save money. This was all false as it was…
Customer claims against Solar Direct After M&S Bank reject customer’s claim for refund Consumer Reclaim refer the claim to the Financial Ombudsman Service. Customer purchased a solar system from solar direct who promised totally unachievable energy savings from its solar system. As the company had ceased trading Consumer Reclaim put the claim to the customer’s…
HFC initially refused to uphold the customers claim The claim was for a mis-sold solar system. Consumer Reclaim referred the claim to the Financial Ombudsman Service HFC refunded the Solar Direct UK customer £4,800. Solar Direct UK promoted the solar system as being able to pay for itself within 8-12 years. Consumer Reclaim supplied expert…
Consumer Reclaim secure refund of £6,476.22 After submitting expert evidence demonstrating mis-selling practices of solar home energy. Regarding gross exaggerations about the potential energy savings achievable from the solar system. Barclays partner finance agreed to refund the customer £6,476,22 after solar home energy ceased trading, as customer financed the purchase through barclays partner finance.
Mis-sold solar home energy customer refunded £4,200 After Consumer Reclaim put claim for mis-selling to his credit card provider. After solar home energy ceased trading Consumer Reclaim put the customers claim to his credit card provider. This its because the customer had paid his deposit for the solar system on his Barclaycard. Expert evidence supplied…
GE Money home lending refund customer £6,110.25 After Consumer Reclaim panel lawyers issue legal proceedings. After purchasing an evacuated tube solar thermal water heating system with finance from GE Money home lending the customer instructed consumer reclaim to pursue a claim for the mis-selling of the solar system which didn’t deliver the promised savings. Consumer reclaim provided…
Consumer Reclaim’s panel lawyers secure £11,707.00 payout Mis-sold Aquashield customer commences legal proceedings against lender responsible for financing aquashield purchase.